Cancellation policy

Cancellation Policy

Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of cancellation, you must notify us (JN & FR GbR, Unterbauerschaft 25, 49124 Georgsmarienhütte, Germany, service@retterhelden.net) of your decision to cancel this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email). You may use the attached model cancellation form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send your notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Personalized products are excluded from the right of cancellation.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us (JN & FR GbR, 49124 Georgsmarienhütte, Germany, service@retterhelden.com) promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

– JN & FR FR GbR, Unterbauerschaft 25, 49124 Georgsmarienhütte, Germany, service@retterhelden.com

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if notification is made on paper)

– Date

(*) Delete as appropriate.

Cancellation policy prepared with the Trusted Shops legal text generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.