Privacy Policy
Privacy Policy
The controller responsible for data processing is:
service@retterhelden.net
We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.
1. Access Data and Hosting
You can visit our websites without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access.
This access data is evaluated solely for the purpose of ensuring the smooth operation of the website and improving our offering. Pursuant to Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests in the correct presentation of our offer, which predominate within the context of a balancing of interests. All access data will be deleted no later than seven days after your visit to the site.
Hosting services provided by a third party provider
As part of processing on our behalf, a third party provider provides us with the services for hosting and displaying the website. All data collected as part of the use of this website or in forms provided for this purpose in the online shop as described below will be processed on its servers. Processing on other servers only takes place within the framework explained here.
This service provider is located within a country of the European Union or the European Economic Area.
2. Data collection and use for contract processing, contact, and when opening a customer account
We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g., via contact form or email). Mandatory fields are marked as such, as in these cases we absolutely need the data to process the contract or to process your contact, and without it you cannot send the order or contact. Which data is collected can be seen from the respective input forms. We use the data you provide in accordance with Art. 6 (1) (b) GDPR to process the contract and process your inquiries.
If you have given your consent in accordance with Art. 6 (1) (a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account.
After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this declaration. Your customer account can be deleted at any time and can be deleted either by sending a message to the contact option described below or via a dedicated function in your customer account.
3. Data Transfer
For the purpose of fulfilling the contract in accordance with Art. 6 (1) (b) GDPR, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on the payment service provider you select during the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service provider for the purpose of processing payments. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider using your access data during the ordering process. The privacy policy of the respective payment service provider applies in this regard.
We also use an external merchandise management system for order and contract processing. The data transfer or processing that takes place in this regard is based on order processing.
We use payment service providers and shipping service providers based in a country outside the European Union. Personal data is only transferred to these companies if necessary to fulfill the contract.
The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping for us (drop shipping).
Data transfer to shipping companies